About Us
Experience You Can Count On
Client Relationships-
We are a client based company. We provide the right solution from the start with the best customer service encounter. We address each of our clients with the mindset that it is our job to provide you the information needed to select the right copier system for your company. Tell us what you require, how you plan to utilize the equipment, and what your expectations are. We will provide you what you need, make certain it does what we say it does, and keep you satisfied. Our service includes a comprehensive consultation to determine the right copier/printer or software for your company.
We then select the best product for you based on your budget and work with you during the entire process to project completion. We then review our partnership with you and any 3rd party partner that we select for equipment and services to make sure that promises are kept and you maintain your satisfaction.
Post Sales Service and Support -
Did you know that the tenure of a Copier Manufacturer's Sales Representative is only 1 year and 4 months? What does that mean and how does it affect you?
After the initial sale or lease and on average 1 year & 4 months into your contract, your rep will no longer work for your current copier vendor/manufacturer. Which means that for probably 2 years you do not hear from a representative, because the new representative that replaced your previous rep, does not get paid commission for providing post sales support.
So, they only contact you when it is time to upgrade you so that they can get paid.
The result is poor post sales support and customer frustration.
That problem, along with wrong copier placement (wrong fit) is why 1 out of every 8 customers are unhappy with their current copier vendor. 1 out of 4 are willing to change now.
How we are different-
Our post sales communication is superb and unmatched! We do not get paid to upgrade you or sell you something new, we earn your business by working for you and checking in with you to make sure our promises are kept. We also keep our clients up to date with new technology that may successfully impact your business.
Mission Statement- We help our clients think and act effectively when choosing the right fit for your business.
A=Action F=Fiduciary T=Trust S= Success
Partners,
Nate Allen & Will Foster
Learn More
Check out our innovative 'AFTS Green Initiative Think Tank' where we discuss Green Initiatives.
For example, 'Are you adding to the carbon footprint?' 'How safe is your work environment?'
Can an office or building make you sick?' How to protect yourself...and much more